Award Winning Customer Charter

Here at BusinessWatch, customer service and customer satisfaction is important to us. We aim to build a long term relationship with you and this can only be achieved through providing outstanding value, quality security staff, independent advice and a complete after sales service. We work hard to achieve this and ensure that our service will always be of a very high value, quality and will give you complete peace of mind.  It is for this reason that we have a Customer Charter in place that all members of our team adhere to;

Customer Charter showing our commitment to you our client from the whole team

  • You will receive friendly, courteous and excellent service. You will always be respected, never taken for granted, and we will always honour our commitments to you absolutely.
  • We guarantee there will be no dust, no mess and no damage to your property.
  • You will always be able to seek our help whatever you fire and security needs. All of our customers are always treated equally.
  • We will always strive to improve and your feedback is critical to our continued innovation and improvement. We always look forward to your ideas, comments and suggestions.
  • The way we communicate with you is important at all times. We will acknowledge any communication you have with us and will always keep you informed of progress. Unlimited telephone and email support is there when you need it.
  • We will be honest, truthful, “up front” and open with you at all times. We expect you’ll be like that too.