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Fire Alarm Monitoring Services

If your fire alarm activates out of business hours, who will be notified? Too many businesses depend on passers-by to raise the alarm should a fire break out. By the time this happens, it may be too late to save your building and your business.

BusinessWatch offers a full fire alarm monitoring service to ensure your business is always protected and give you peace of mind. Your fire alarm system will be professionally monitored by our own in-house Alarm Receiving Centre, by our team of highly trained Monitoring Centre Operatives.

Our in-house Alarm Receiving Centre (ARC) prides itself on providing a superior service compared to other fire alarm monitoring companies. You will receive a fully transparent, honest service with detailed reports provided for every single activation detected. Our ARC is fully NSI Gold accredited and operates to BS5979 category II standards.

Benefits of Fire Alarm Monitoring

This benefits you’ll receive when you have your fire alarm system monitored by us are many. They include:

  Enhanced protection of your building from the devastating effects of fire 24 hours a day, every day

  Reduce risk to employees by taking away their need to attend alarm activations

  Reduce potential business disruption if a fire is detected and acted on early enough

  Rapid response to alarm activations

  Reduce unwanted false alarms by only having confirmed alarms being acted on

  Professional, honest and transparent service

  Full detailed reporting on every single activation

How Fire Alarm Monitoring Works

Protecting your site by having your fire alarm monitored is an investment for your business. If your fire alarm is activated, here is what will happen step-by-step.

Fire button The signal from your fire alarm system is received by our Alarm Receiving Centre
Telephone support If the alarm is activated within your site’s normal working hours, our Monitoring Centre Operatives will contact your site to check if the activation is a false alarm or not
Fire Engine If the alarm is activated outside of your site’s working hours, our Monitoring Centre Operatives will initiate a fire brigade response immediately

When you sign up to our fire alarm monitoring service, we will select the best monitoring device suited for your fire alarm system and premises. To ensure coverage at all times, we will always select a dual path monitoring device. This device uses a combination of IP, GPRS and LTE paths to transmit activation signals. This means that if the fire alarm activation signal can’t be transmitted via one means, it’s backed up by another significantly increases the likelihood of the activation signal being responded to.

Fire Statistics

  • In 2018/9, there were 15,005 fires in non-residential buildings.
  • Of these, 11,369 fires were accidental.
  • However, 3,636 were started deliberately.
  • According to recent government statistics, 67% of fires started in buildings whilst they were unoccupied.

With these statistics, not having your fire alarm monitored 24 hours a day is a risk to your business, your site, your customer base and your ability to continue trading should the worst happen. Using a fully accredited monitoring provider will assure you 24 hours a day, 365 days per year that when the alarm is activated, it will be acted upon.

Difference between non-monitored and monitored fire alarms



  • Immediate response to out of hours alarm activations
  • Dependent on passers by to raise the alarm if out of hours
  • Fires detected and acted on earlier
  • Fires likely to destroy building before fire brigade attend
  • Peace of mind against potential arson attacks out of hours
  • Arson attacks likely to create substantial damage to your site
  • Risk of harm to employees attending alarm activations out of hours stopped
  • Employees attending site for alarm activations puts them at risk
  • Constant support from our expert Monitoring Centre Operatives
  • No support out of hours, and dependent on employees during normal working hours
  • Potential for reduced insurance premiums when fire alarm system is monitored
  • No reduction in insurance premiums

Having your fire alarm system monitored isn’t essential. However, it is strongly advised in order to protect your business, your site and your employees.

In residential care premises, BS 5839 states ‘facilities should be provided for automatic transmission of alarm signals to an alarm receiving centre’. This also applies to category ‘P’ fire alarm systems where the building is not continuously occupied. Category ‘L’ systems installed in non-domestic premises in multiple occupation are also subject to this standard and should have their fire alarm system monitored.

If you’re unsure whether your site should have its fire alarm system monitored, then please contact us for advice.

What Next?

If you’re wanting to:

  • Set up a new monitoring contract for your system
  • move from your incumbent monitoring supplier to our superior monitoring service

then call us on 0330 094 7404 for a free, no obligation quotation today. One of our expert Fire Safety Consultants will be available to discuss your requirements in more detail. They will answer any questions you may have, and fully inform you of the next steps. Then, if required, we’ll arrange a free on-site fire safety survey. If you have any questions with regards to the alarm monitoring services that we offer then please don’t hesitate to get in touch with us, we’ll be more than happy to answer any questions.

Clients we work with

Environment Agency
Yorkshire Water
Bradford University

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      Essential Guide to Fire Alarm Systems

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      Fire Safety Compliance Guide for Business

      This guide will establish exactly what your responsibilities are to ensure you’re kept on the right side of the law, and that your business and your employees are kept as safe as possible from the threat of fire.

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