• August 2, 2019

    This month’s winner is Kimberley Woolley! Kim is one of our highly trained Monitoring Centre Operatives. Dan Tolliver, Monitoring Centre Manager, explains why below:

    Kimberley joined the company in 2012 and has been an asset to the Monitoring Team since day one. Her customer service skills are exemplary. She always puts the customer first and foremost in everything she does, and we always get great feedback from clients she has dealt with.

    Recent feedback includes:
    “Kim who does the out of hours calls is amazing. So helpful, thorough and patient. An asset to your company.”

    She has a real understanding of what the department is trying to achieve, the targets we have to meet and why they’re important.
    She also has a great deal of integrity, and a real pride in doing her job right, and to the best of her ability.

    Other departments also benefit from Kim’s attitude and approach. Toni Hays, Group Service Admin Manager, says:
    “I have dealt with Kim a few times after hours and she is always really helpful and pleasant. She is always driven to get things done quickly and accurately.”

    This is a real demonstration of going above and beyond for the good of the customer and the business.

    Well done Kimberley! A credit to the BusinessWatch team.